« Invalid state » on returning from TikTok
The anti-forgery token expired, usually because the login page sat open too long or cookies are blocked. Go back to the sign-in page and start the flow again in one go.
Home › Support
Support
One address, a real person behind it, and a clear idea of what to send so we can actually help.
Contact
Support questions, privacy requests, data deletion and API issues all go to this single address. We answer within 3 working days, and always within 30 days for anything covered by data-protection law.
What to include
The more of this you send, the faster it gets fixed.
- The TikTok display name of the account concerned
- What you expected to happen, and what happened instead
- The date and rough time of the problem
- Any error message shown on the dashboard, copied as text
- A screenshot, if the problem is visual
Please never send your TikTok password. We never ask for it and cannot use it.
Before you write
The three problems we see most
Dashboard shows no videos
The video.list scope only returns public posts. Private or draft videos and
accounts with no public post yet will show an empty grid — that is TikTok's
behaviour, not a failure.
Publishing stopped
Almost always a revoked authorisation or an expired token. Reconnect from the sign-in page; if it still fails, send us the error text and we will look at the API response.